We are looking for a Junior IT Help Desk.
Desktop Support.
- Answers, evaluates, and prioritizes logged requests for assistance from users requiring assistance with catalog of services requests.
- Logs and tracks calls using incident and problem management database provided through the service desk
- Handles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support
Software and Hardware Installations and Support for Software and Hardware Installations.
- Installs desktop and laptop computers for use on campus with the relevant authorized software and completes the relevant documentation.
- Installs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
- Sets up and support for boardrooms or for training use.
- Conducts regular testing of the video conferencing and information technology equipment and fixes any problems with this equipment.
Information Technology Administrative Functions
- Liaises with service providers on information technology equipment and repairs and maintenance thereof.
- Administers assets by updating the hardware and software asset register that includes asset disposal.
- Administers licensing in the software license bank.
- Maintains the information technology store room, server room and office by keeping it neat and tidy and free of any health and safety risks.
- Trains and orients staff on use of hardware and software.
Requirements:
- Bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical experience.
- English B1 with strong communication skills.
- 6 months to 1 year of experience in IT support or help desk environments.
- Basic understanding of networking, VPN, Active Directory, and endpoint security practices.
- CompTIA A+ or equivalent preferred.
- Strong problem-solving and organizational skills, attention to detail, ability to handle multiple tasks, and commitment to service excellence
- Availability for flexible work schedule, morning and nights shifts, Monday to Sunday (2 days off).