We are looking for talented Collections agents!

Summary:

The Debt Collector is responsible for contacting individuals and organizations with outstanding debts to arrange for repayment. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of relevant legal regulations and company policies.

Responsibilities:

• Identify and track outstanding debts.
• Contact debtors through approved communication methods to inquire about their payment status.
• Negotiate payment plans with debtors, taking into account their financial situation and company guidelines.
• Follow up with debtors to ensure adherence to payment plans.
• Handle debtor inquiries, complaints, and requests in a professional and courteous manner.
• Comply with all relevant federal, state, and local laws and regulations related to debt collection, including the Fair Debt Collection Practices Act (FDCPA).

Qualifications:

• Proven experience as a Debt Collector or in a related collection's role.
• Excellent verbal and written communication skills, including active listening and persuasive abilities.
• Proficiency in using computer systems, databases, and relevant software.
• Strong organizational skills and attention to detail.
• Bilingual language skills (English / Spanish).

Skills:

• Negotiation
• Problem-solving
• Customer Service
• Conflict Resolution

Additional information:

• Work week: Monday - Friday
• Schedule: 5:00 am - 2:00 pm
  
• Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.