We are looking for a talented Client Experience Excecutive!
Job Objective:
To function as an intermediary and main point of contact with our clients to reach and improve processes in coordination with the operational and administrative team.
Requirements:
- Education: Bachelor’s degree in administrative or human areas
- English level: C1
- Intermediate Computer skills and MS Office
- 1 year as an Operations Manager
- 1.5 years as Client Care (preferred)
- Market and Industry Knowledge
- Communication and negotiation skills
- Management of work teams
- Business relationship building
- Project Administration
- Availability for open schedule and weekends
Main functions:
- Ensure that operational and administrative agreements with clients are communicated in a timely manner to internal departments.
- Strengthen the relationship with the client through constant communication and evaluation of the services provided.
- Coordinate the execution of action plans in their different tasks and the participants of these in operational and administrative areas.
- Apply evaluation tools for the services offered to the client in order to detect areas of opportunity, as well as keep a record of the measurable evaluation of customer satisfaction.